Overview of Booking Policy

Last Updated: August 2026

Welcome to Bab Al Sand Tourism LLC (“Bab Al Sand”, “we”, “our”, or “us”). This Booking Policy explains how reservations are made, confirmed, modified, and managed when booking our desert safari tours and tourism services through babalsand.com.

By making a booking through our website or any of our official communication channels, you agree to the terms outlined in this Booking Policy.

1. Overview

Our goal is to make the booking process simple, secure, and transparent. This policy applies to all reservations made through:

• Our official website
• WhatsApp
• Email
• Telephone
• Social media channels
• Authorized representatives of Bab Al Sand Tourism LLC

All bookings are subject to availability and confirmation.

2. How to Make a Booking

You can book any of our tours by:

• Completing the booking or inquiry form on our website.
• Contacting us through WhatsApp.
• Calling our customer support team.
• Sending an email inquiry.
• Booking through our official representatives.

To ensure accurate processing, please provide complete and correct booking information.

3. Information Required for Booking

Depending on the selected tour, we may request:

• Full name
• Email address
• Phone number or WhatsApp number
• Preferred tour package
• Preferred tour date
• Number of guests
• Hotel or pickup location
• Any special requests or requirements

Providing incorrect or incomplete information may delay or affect your booking.

4. Booking Confirmation

Your reservation is considered confirmed only after:

• Availability has been verified.
• Any required payment or deposit has been received.
• You receive a booking confirmation from Bab Al Sand Tourism LLC via email, WhatsApp, or another official communication channel.

Submitting an inquiry or booking request does not automatically guarantee a confirmed reservation.

5. Tour Availability

All tours are offered subject to:

• Availability
• Operational requirements
• Weather conditions
• Government regulations
• Safety considerations

If your selected tour is unavailable, we will make reasonable efforts to offer an alternative date or package.

6. Pickup and Drop-Off

Many of our tour packages include hotel or designated pickup and drop-off services.

Guests are responsible for:

• Providing the correct pickup location.
• Being ready at the agreed pickup time.
• Keeping their phone available for driver communication, if required.

Failure to arrive at the agreed pickup location on time may result in a missed tour and may be treated as a no-show in accordance with our Cancellation & Refund Policy.

7. Special Requests

We are happy to accommodate special requests whenever reasonably possible, including:

• Private tours
• Family groups
• Corporate bookings
• Birthday celebrations
• Anniversary arrangements
• Other special occasions

Special requests are subject to availability and may involve additional charges.

8. Group Bookings

For group reservations:

• Advance booking is recommended.
• Additional information may be requested.
• Customized itineraries may be available.
• Payment requirements may differ depending on the group size.

Please contact our team for assistance with group bookings.

9. Booking Modifications

If you need to modify your booking, please contact us as soon as possible.

Modification requests may include:

• Tour date
• Pickup location
• Number of guests
• Selected package

All changes are subject to availability and operational feasibility. Additional charges may apply where applicable.

10. Customer Responsibilities

When making a booking, you agree to:

• Provide accurate and complete information.
• Review your booking confirmation carefully.
• Inform us promptly if any booking details need correction.
• Arrive at the pickup location on time.
• Follow all instructions provided by our team before and during the tour.

11. Health and Safety Information

Certain desert activities may not be suitable for:

• Pregnant women
• Guests with serious back, neck, or heart conditions
• Individuals with certain medical conditions
• Young children, depending on the selected activity

Guests should inform us of any medical conditions before confirming a booking.

12. Cancellations and Refunds

Changes, cancellations, and refunds are handled in accordance with our separate Cancellation and Refund Policy.

We encourage all guests to review that policy before confirming a reservation.

13. Communication

Booking confirmations and important tour updates may be sent through:

• Email
• WhatsApp
• Telephone

Guests are responsible for ensuring that the contact information provided during booking is accurate and accessible.

14. Changes by Bab Al Sand Tourism LLC

In rare circumstances, we may need to modify:

• Tour schedules
• Pickup times
• Vehicles
• Activity order
• Tour itineraries

Such changes may be necessary due to weather conditions, operational requirements, safety considerations, or other circumstances beyond our reasonable control.

Whenever possible, we will inform guests in advance and provide suitable alternatives.

15. Policy Updates

Bab Al Sand Tourism LLC reserves the right to amend this Booking Policy at any time.

Any changes will become effective immediately upon publication on this page.

16. Contact Us

If you have any questions regarding this Booking Policy or require assistance with a reservation, please contact us.

Bab Al Sand Tourism LLC

Website: https://babalsand.com/

Email: babalsand786@gmail.com 

Phone: (+971) 56 847 1515 

WhatsApp: (+971) 56 847 1515 

Office Address: Office No. 201, Al Kazim Building, Khalid Bin Al Waleed Road, Deira, Dubai, UAE