Cancellation and Refund Policy

Overview of Cancellation and Refund Policy

Last Updated: August 2026

At Bab Al Sand Tourism LLC (“Bab Al Sand”, “we”, “our”, or “us”), we understand that travel plans may change. This Cancellation & Refund Policy explains the terms that apply when cancelling, modifying, or requesting a refund for any tour or tourism service booked through babalsand.com.

By confirming a booking with us, you acknowledge and agree to this Cancellation & Refund Policy.

1. Overview

Our goal is to provide a fair and transparent cancellation process while ensuring the smooth operation of our tours and services.

This policy applies to all bookings made directly through our website, WhatsApp, email, telephone, or any official Bab Al Sand booking channel.

2. Customer Cancellation Policy

If you need to cancel your booking, please notify us as soon as possible.

Cancellation More Than 48 Hours Before the Tour

• You may cancel your booking more than 48 hours before the scheduled tour.
• Eligible refunds will be processed according to the original payment method, subject to any non-refundable charges or payment processing fees, where applicable.

Cancellation Within 48 Hours of the Tour

• Cancellations made within 48 hours before the scheduled tour may not be eligible for a full refund.
• Partial refunds may be considered at our sole discretion depending on the services already arranged.

Same-Day Cancellation

• Cancellations made on the day of the tour are generally non-refundable.

No-Show Policy

A booking will be considered a No-Show if:

• The guest fails to arrive at the agreed pickup location.
• The guest cannot be contacted at the scheduled pickup time.
• The guest misses the tour due to personal reasons.

No-shows are generally not eligible for a refund.

3. Booking Modifications

If you wish to change your:

• Tour date
• Pickup location
• Number of guests
• Selected package

please contact us as early as possible.

All modification requests are subject to:

• Availability
• Operational feasibility
• Any applicable additional charges

We will make reasonable efforts to accommodate your request but cannot guarantee all changes.

4. Company Cancellation Policy

Bab Al Sand Tourism LLC reserves the right to cancel or modify a tour due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Government restrictions
• Road closures
• Safety concerns
• Operational requirements
• Unforeseen emergencies

If we cancel your booking and no suitable alternative can be arranged, you will be offered either:

• A full refund of the amount paid, or
• The option to reschedule your booking for another available date.

5. Weather-Related Cancellations

Certain desert activities may be affected by weather conditions to ensure the safety of our guests.

If weather conditions prevent the safe operation of your tour, we may:

• Reschedule your booking, or
• Offer an alternative tour where appropriate, or
• Provide a refund if the tour cannot be operated.

6. Refund Eligibility

Refund eligibility depends on:

• The timing of the cancellation request.
• The type of tour booked.
• Whether services have already been reserved or provided.
• Applicable third-party supplier charges, where relevant.

Refunds are processed only after the cancellation request has been reviewed and approved.

7. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Please allow 7–14 business days for the refund to be processed. Actual processing times may vary depending on your payment provider or financial institution.

8. Non-Refundable Situations

Refunds may not be available in situations including, but not limited to:

• No-show by the guest.
• Same-day cancellation.
• Incorrect information provided by the customer that affects the booking.
• Refusal to participate after the tour has commenced.
• Failure to comply with safety instructions resulting in denial of participation.

9. Third-Party Bookings

If your booking was made through an authorized third-party platform or travel agent, your cancellation and refund request may also be subject to that platform’s policies and procedures.

Please contact the platform through which you made your booking for assistance.

10. Exceptional Circumstances

We understand that unexpected situations can arise.

Requests involving medical emergencies or other exceptional circumstances may be reviewed on a case-by-case basis. Supporting documentation may be requested where appropriate.

Any decision regarding refunds under exceptional circumstances shall remain at the discretion of Bab Al Sand Tourism LLC.

11. How to Request a Cancellation

To request a cancellation or refund, please contact us with the following information:

• Booking reference number
• Full name
• Contact number
• Tour date
• Reason for cancellation

Submitting complete information helps us process your request more efficiently.

12. Policy Updates

Bab Al Sand Tourism LLC reserves the right to amend or update this Cancellation & Refund Policy at any time.

Any changes will become effective immediately upon publication on this page.

13. Contact Us

If you have any questions regarding this Cancellation & Refund Policy or wish to request a cancellation, please contact us.

Bab Al Sand Tourism LLC

Website: https://babalsand.com/

Email: babalsand786@gmail.com

Phone: (+971) 56 847 1515 

WhatsApp: (+971) 56 847 1515 

Office Address: Office No. 201, Al Kazim Building, Khalid Bin Al Waleed Road, Deira, Dubai, UAE